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10425d6967
As they are now XML files. In PostgreSQL itself they remain with the .sgml suffix for backwards compatibility, but that's not important for us.
100 lines
2.9 KiB
XML
100 lines
2.9 KiB
XML
<appendix id="appendix-support" xreflabel="repmgr support">
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<title>&repmgr; support</title>
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<indexterm>
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<primary>support</primary>
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</indexterm>
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<para>
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<ulink url="https://2ndquadrant.com/">2ndQuadrant</ulink> provides 24x7
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production support for &repmgr; and other PostgreSQL
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products, including configuration assistance, installation
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verification and training for running a robust replication cluster.
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</para>
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<para>
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For further details see: <ulink url="https://2ndquadrant.com/en/support/">https://2ndquadrant.com/en/support/</ulink>
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</para>
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<para>
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A mailing list/forum is provided via Google groups to discuss contributions or issues: <ulink url="https://groups.google.com/group/repmgr">https://groups.google.com/group/repmgr</ulink>.
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</para>
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<para>
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Please report bugs and other issues to: <ulink url="https://github.com/2ndQuadrant/repmgr">https://github.com/2ndQuadrant/repmgr</ulink>.
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</para>
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<important>
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<para>
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Please read the <link linkend="appendix-support-reporting-issues">following section</link> before submitting questions or issue reports.
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</para>
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</important>
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<sect1 id="appendix-support-reporting-issues" xreflabel="Reportins Issues">
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<title>Reporting Issues</title>
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<indexterm>
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<primary>support</primary>
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<secondary>reporting issues</secondary>
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</indexterm>
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<para>
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When asking questions or reporting issues, it is extremely helpful if the following information is included:
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<itemizedlist spacing="compact" mark="bullet">
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<listitem>
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<simpara>
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&repmgr; version
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</simpara>
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</listitem>
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<listitem>
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<simpara>
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How was &repmgr; installed? From source? From packages? If
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so from which repository?
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</simpara>
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</listitem>
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<listitem>
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<simpara>
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<filename>repmpgr.conf</filename> files (suitably anonymized if necessary)
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</simpara>
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</listitem>
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<listitem>
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<simpara>
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Contents of the <literal>repmgr.nodes</literal> table (suitably anonymized if necessary)
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</simpara>
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</listitem>
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<listitem>
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<simpara>
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PostgreSQL version
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</simpara>
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</listitem>
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</itemizedlist>
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</para>
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<para>
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If issues are encountered with a &repmgr; client command, please provide
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the output of that command executed with the options
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<option>-LDEBUG --verbose</option>, which will ensure &repmgr; emits
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the maximum level of logging output.
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</para>
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<para>
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If issues are encountered with &repmgrd;,
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please provide relevant extracts from the &repmgr; log files
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and if possible the PostgreSQL log itself. Please ensure these
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logs do not contain any confidential data.
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</para>
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<para>
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In all cases it is <emphasis>extremely</emphasis> useful to receive
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information on how to reliably reproduce an issue with as much detail as
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possible.
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</para>
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</sect1>
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</appendix>
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